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WHAT OUR CUSTOMERS SAY
Emails and Letters We Received
in 2007
Sent: Fri, June 8, 2007 21:31
I've been VERY happy with my Merrimac internet service ever since I
got it and I don't care that it is a slower dial-up format I have. It
does all that I need. Your phone support, the few times I've needed
it, has been super.
Sent: Wed, 14 Mar 2007 16:14
I'm glad I chose merr.com for my internet provider. Any time I've had
to call I have been
treated really well. Thanks for your patience.
Letter Received: Friday, March 09, 2007
I would like to take a moment to commend you on your wonderful
customer service! Any call I have every made to you has been answered
promptly, and your reps have been unfailingly friendly, knowledgeable
and polite. You could give lessons to just about every other customer
service department I have every contacted.
Sent: Thursday, March 08, 2007 8:01 AM
I've been with merr.com for about five
years now. Service has been nearly flawless, and everyone I've ever dealt
with there, office and tech people, has been courteous and helpful. You
folks are a pleasure to work with.
Sent: Monday, January 29, 2007 3:30 PM
You have a well-run, good service company. I just persuaded my neighbor
to switch over to you.
Sent: Monday, January 22, 2007 10:57 AM
I just wanted to let you know how pleased I
am with the postini.com. It certainly filters the scam out and I am
happy to be able to retrieve the few messages that get blocked that I
want. Thanks again for this wonderful service.
Sent: Tuesday, January 16, 2007 6:52 AM
I want to thank the tech support person I
talked to yesterday (I don't remember his name). A friend sends me
messages but too often they contain video or pictures, and with my
seven year old system that is slow - it really bogs me down.
Yesterday that same friend got a little crazy with his send button and
I got the same message at least four or five times which tied me
up for over an hour. Merrimac considered me inactive for an hour of
course, and hung me up so I had to recall. Once I reconnected I had
to start over at the beginning with all the messages and the ones from
my friend were there again and we were off on the same cycle. Well -
I called in with my dilemma and the gentleman I talked to said that he
could go in to my message site and delete not only the messages from
my "Send Button" crazy friend but the ones before them that I had
already read. I want to send a great big thank you to that gentleman
and any and all of the rest of you that have answered my questions or
helped me out in other ways. I have never had a rude or unpleasant
person when I have called. Nor has any individual ever made me feel
less than smart - and that wouldn't be hard. I am not the most
intelligent person but I can follow directions and figure things out -
so when technology throws me a curve ball I really appreciate you
folks.
Emails We Received in 2006
Sent: Wednesday, September 27, 2006 1:42 AM
Thank you very much for your assistance, I appreciate your level of
customer service and will recommend your company to friends and clients.
Thank you kindly.
Sent: Thursday, May 18, 2006 7:13 AM
I have thoroughly enjoyed having Merrimac Communications as my provider
and
have nothing but good things to say about the service I've received. Any
time I called I received quick friendly service and never had to wait.
Sent: Friday, March 17, 2006 7:56 AM
Subject: RE: Slipstream
The service there has been EXCELLENT for
people like me who are illiterate in the workings of the Internet. (That
is exactly why I tell anyone who is thinking about getting a computer that
Merrimac is the place to go!)
Emails We Received in 2005
Sent:
Tuesday, April 26, 2005 9:41 AM
Subject: Merrimac Communications Statement
We have been using the Slipstream accelerator now for just two weeks and see
a tremendous increase in our dial-up response time while on the WEB. I
desire to have the Slipstream added to our Merr.Com annually and not pay the
monthly fee but only one annual fee. Thank you for your fine professional
services and Tech Support. It is great to be associated with you. "A Very
Satisfied Customer"
Sent: Tuesday, June 28, 2005 2:41 PM
Subject: Log-on problem
After many difficult months, your experience,
determination and patience makes it possible for me to get on line without
raising my blood pressure. You are a valuable asset to your company and
its customers.
Sent: Monday, July 25, 2005 7:23 PM
Subject: Re: Merrimac Communications Statement
I would like to say that outside of the infrequent connection problems
(which resolved themselves as soon as I re-dialed), and a cranky modem on my
end (which with the guidance of your tech, I was able to replace and enjoy
much improved connectivity), your service was exemplary, and should be an
example to other ISP's (local and national) who think they can charge far
more than they should for the same level of service. The spam was
practically non-existent, even though I chose a fairly simple e-mail address
(something that NetZero, with all of its hype, could never seem to prevent),
and I did not notice the loss of any messages that may have accidentally
been flagged. I am pleased that I was able to recommend you to a co-worker
who since joined, and I was also impressed that your tech was able to both
pinpoint the cause of incoming IP traffic, and assure me that my firewall
was up-to-the-task. Finally, I enjoyed the ability to pick up my e-mail from
anywhere when I was on the road. For anyone that asks me about good, cheap,
dial-up internet service, I fully intend to continue recommending you.
Sent: Thursday, September 08, 2005 2:03 PM
Subject: To all the techs
I want to thank you all for taking all of the
time that was needed to help me find and fix my problem. You were all kind
and considerate, where if it were me, I don't I could have been as nice. I
would have wore thin. Thanks again. You are the ones that make merr.com
the great company that it is.
Sent: Friday, September 16, 2005 4:11 PM
Many thanks from a real novice at this
computer stuff. Your staff has been very helpful to me in the past as
well as I was learning.
Sent: Tuesday, November 01, 2005 8:17 AM
Subject: Re: Merrimac Communications Statement
Thank you. We like the service very much. It is easy, efficient and
inexpensive.
Sent: Wednesday, November 02, 2005 4:28
AM
Subject: RE: Merrimac Communications Statement
I have really appreciated your service and I hate to have to discontinue
it. However, I want to go DSL and you do not provide that. So I am
switching services. If sometime in the future you can provide DSL for my
location, please let me know. I would switch back to your services in a
heart beat. And thank you for the great service you have provided me in
the past. Your service is always reliable and your on phone help has
always been excellent.
Sent: Friday, December 30, 2005 1:00 PM
Subject: Re: Merrimac Communications Statement
...I really appreciate all the great, and patient service all of the
techs at your company have given me with my ignorance of the internet
and computers. Thank you for your outstanding service! Sincerely,
Debbie
Emails We Received in 2004
Sent: Tuesday, January 20, 2004 9:24 AM
Subject: Great Tech Support!
I'm writing to express my appreciation for the excellent technical support I
received when I called last night. By the time I called, I had been
struggling for two hours to connect via modem. By that point I was way
beyond frustrated, and totally skeptical about any help I would receive.
(I'm someone who would rather have a root canal than call tech support,
because of previous, agonizing experiences I've had with other Internet
service providers.) Even so, your tech was courteous,
professional, respectful and completely efficient in the help she provided.
Thank you for providing your customers with techs who are well trained,
knowledgeable, and who most of all, give excellent customer service. It's
greatly appreciated. Julia
Sent: Thursday, March 11, 2004 12:17 PM
Subject: Bravo!
To The Technical Support Team Manager
I just wanted to let you know how pleased we are with your Technical Support
staff. As a technically-challenged family, we have needed the help of your
team several times. Every time, our call was answered quickly, the
technician knew exactly what to do, and did so in a very friendly, helpful,
patient manner, and all without a ridiculous, per minute charge. I wish I
could remember all the names, but our most recent contact was on Tuesday
evening. He had our problem solved lickedy split, and even went beyond to
offer helpful suggestions. Sadly, while you expect good service, these days
it seems to be more the exception than the rule. I don't hesitate to
complain about poor service; I make it a point to recognize service above
and beyond my expectations. Our previous internet provider, was a nightmare
when we needed help. The "frequently asked questions" never seemed to
apply. Contact by email netted incorrect info. I was once on hold 2 hours
(stupid on my part perhaps, but I was determined!), and finally got through
at 5 a.m. Once, the support person had no idea what to do and didn't care;
another was condescending and rude and never did give an answer. The only
pleasant person I spoke to was when I called to cancel our account. Kudos to
your Technical people-you are a welcome breath of fresh air! Thanks, Sue
Sent: Wednesday, March 17, 2004 2:35 PM
Subject: Your service
Gentlemen: You guys are not only courteous but offer exceptional service. I
am a loyal subscriber and an extremely satisfied advocate for Merrimac
Communications Ltd.! Thanks, Gary
Sent: Wednesday, March 24, 2004 9:30 PM
Subject: thanks
I just wanted to thank you for the service I had in Waunakee Wisconsin for
the time I lived there it was wonderful and I will miss you all as a server.
We relocated and couldn’t take ya with thanks. -- Lynn
Sent: Tuesday, July 06, 2004 8:22 am
Subject: thank you!!
Good morning! I got your answer to my slow email dilemma just now and I
tried what you offered me to do...fantastic! As per usual, you people are
the best at taking care of your customers. Your answers are always timely,
easy to understand, and personal. 'Just can't tell you how happy we are to
be affiliated with Merrimac Communications. When we first started out on our
first computer, we were blessed to have your group walk us through "the
maze" of how-to's. Since then, on the few occasions that we are befuddled,
again you come to our rescue and make using this computer a joy, not a
frustration. Thank you so very much for your time and expertise, it's much
appreciated. Have a good day, Jan
12-03-04
Thank you for excellent value and service! I highly recommend your service
to all my friends. A special thank you for the Tech who made setting up my
new computer very smooth and easy. Happy holidays to all. -- Lynn
Sent: Monday, December 20, 2004 3:36 PM
Subject: THANKS
CAN'T THANK YOU ENOUGH FOR YOUR PATIENCE AND
HELP, NOW I DON'T HAVE TO SELL THE COMPUTER.
Emails We Received in 2003
Sent: Wednesday, January 29, 2003 5:21 PM
Subject: Thank you
Tech Support: Thanks for spending a generous amount of time with me on the
phone yesterday to get my Internet Explorer 6 working with my Windows 98. I
am truly appreciative of your expertise. It seems to be working beautifully.
I also greatly appreciate your patience in working with me to understand
Outlook Express. With appreciation, Doug
Sent: Saturday, April 12, 2003 10:19 PM
Subject: Tech Support
Dear Merrimac Communications,
We have had computer problems, lost everything on our hard drive, and had to
start over. We we're having problems with our Merr.com account and this
afternoon called for help. Your tech helped us and she was VERY pleasant and
VERY helpful. Many thanks to her. Please see that a supervisor gets this
email. Thank you, Greg
Sent: Saturday, May 31, 2003 5:49 PM
Subject: Technical support
I just finished speaking with your tech, and after being helped with another
problem, I thought I would write and say how pleased we are with the
technical support Merr provides. Thank you. Sincerely, Chuck
Sent: Wednesday, August 13, 2003 7:40 AM
Subject: Thanks for your help
I really appreciate the guidance your tech was able to give me yesterday
when I asked him to help me get that worm off my computer. I could not have
done it without his encouragement and the links and patches he emailed to
me. That's just one more reason I cancelled my AOL account and went with
Merrimac.com. You guys are great! Thanks so much. Sara
Sent: Monday, September 08, 2003
Subject: RE: Access
I just wanted to reply and say that the tech on your help desk did a good
job in getting us connected to Internet on Saturday, September 6. Thanks,
Bob
Sent: Monday, October 13, 2003
Subject: Great Job Guys!
Hi all, I wanted to send a personal thank you to you for great technical
support this weekend. The problem began with an error on my part. We forgot
to pay the internet bill. That being the case, I am even more appreciative
of the Tech support efforts that got me back up and running for an important
web application I had to do this weekend. Any one can host an email server;
you guys backed up the product with excellent customer service. Thank you
again for the great service. Sincerely, Mike and Joanne
Emails We Received in 2002
Sent: Monday, August 26, 2002
Thank-you Merrimac Communications. You’re a good internet provider. MSN was
a nightmare. You’re a web dream. Sincerely, Dave
Sent: Monday, December 16, 2002
Subject: Thank you all
To all the people who help me when I call and get me out of a simple
problem, for you, and a giant one for me. I thank you. Thanks to all of you
and Merry Christmas. Toni
Sent: Monday, December 23, 2002
Subject: thanks
Just wanted to thank you for the phone call regarding a possible virus in my
inbox- this is the kind of customer service that other people would kill
for. You have earned a loyal customer, thanks. Keep up the great service. I
grow more satisfied with Merrimac every day. The telephone call was
professional and pleasant -- what a refreshing change from what I'd grown
accustomed to with my previous providers. I can only hope that this message
gets to the appropriate people, so it can be passed on to those doing a fine
job! Sincerely, Craig
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